Positive reviews can convert a website visitor who is new to your practice into a patient. Negative reviews can drive that same user away forever.
No matter your dedication to quality patient care and surgical outcomes, some patients do not enjoy their experience, and they will share it on the web. When this happens, the key is to respond correctly – which is exactly the core of online reputation management.
Positive reviews and ratings define your online reputation. They also play a significant role in earning you first-page search rankings, driving website traffic, and connecting with patients. Good reviews and lots of them will ultimately result in more high-quality leads, higher conversions, and heightened revenue.
With our review marketing services, Page 1 Solutions can help you accentuate your 5-star ratings and manage subpar reviews so your practice lose out on leads and cases. Call Page 1 Solutions at 303-233-3886 to learn more.
Managing Reviews Across Websites
There is no shortage of review websites. Patients don’t need to access your website to find information about practice, so it’s important to know what people are saying on a variety of third-party platforms.
Team members at Page 1 Solutions help you monitor reviewing and ratings on key websites including:
- Healthgrades (Page 1 Solutions has a healthy partnership with this leading directory for doctors)
- Google My Business listings
- Social media websites such as:
- Better Business Bureau
By keeping an eye on these and other leading websites, our Internet Marketing Consultants can help you manage your reputation as reviews from patients get published.
Proactive Reviews & Ratings Management for Plastic Surgeons
The reputation management platform used by Page 1 Solutions notifies you when patients write new reviews. Advance notice on a negative review is particularly important because it gives you and your team the chance to reach out to the patient and try to resolve the situation. Your commitment to customer service just might convince the patient to amend his or her previous comments.
Whether you receive a positive or negative review, just remember that your response is just as important as what the patient says. Users will see how you interact with the reviews your patients leave, so be grateful and thank those users who give you 5 stars and be gracious and diplomatic in the event that someone gives you 1 star.
Happy Patients Don’t Leave Reviews; What Can I Do?
Research suggests that consumers are much more likely to write about a bad experience with a business. But this doesn’t mean that satisfied patients won’t review your practice – positive reviews don’t happen by accident, and reputation management can help you generate more of those coveted 5-star testimonials.
Our reviews and ratings platform sends automated email and text message reminders for patients who recently visited your office to share their thoughts. Sometimes a gentle push is all it takes to get someone who had an exceptional experience to log on and tell others about your qualities as a surgeon, the friendliness and thoughtfulness of your staff, the comfort of your office and their satisfaction with the results you helped them achieve.
Satisfied Patients Sell for You
Patients who leave 5-star reviews effectively become evangelists for your practice. Their positive words can be integrated into the reviews section of your website, display prominently on social media and catch the eye of users considering your practice on external domains.
With reputation management, Page 1 Solutions helps plastic and cosmetic surgeons amplify what satisfied patients have to say. And, just as importantly, we help our clients stay aware of negative reviews and respond accordingly.
See what our clients have to say: Read reviews for Page 1 Solutions from plastic surgeons and medical spas.
Enhance your marketing strategy with a solution that drives positive reviews and ratings. Call 303-233-3886 to discuss your marketing needs and goals for free with an experienced consultant at Page 1 Solutions today.