A bomb hits, and there it sits destroying your image. A less than favorable review is on your practice profile. Your first response might be to write some witty response to the post and forget about it. However, this is the worst step you can take. Here are 4 steps that you need to take in order to respond to a negative review.
Although it seems like an obvious step, we all have those moments where we want to respond with the first thing that comes to mind. DON’T! Take a second to breathe and gather your thoughts. This prevents you from saying something that you truly don’t intend to and can potentially place your practice in a bad light. Do yourself a favor and research to see if the person has visited you in the past. If they have not visited befre, you may be able to have the review removed all together.