Do you have a website for your business that captures potential clients and leads? Hopefully so, because in 2018 if you don’t, well …. We’ll just leave it at YOU SHOULD!
So, assuming you have a site for your business, do you ever wish you had someone to monitor your lead forms on your site and respond to them immediately? Do you find yourself too busy to respond to service or appointment inquiries in a timely fashion, and by the time you do respond they’ve already given their business to one of your competitors?
If these situations sound familiar to you, adding an Instant Chat feature to your site is probably a good idea! But what is Instant Chat. How does it work? Should I be using it on my site?
What Is Instant Chat?
Instant chat is a feature that allows a website visitor to ask questions, get answers and have their information passed on to you so you can follow up on the lead. Typically, a chat box will pop up on the side, bottom or top of your page. When a user clicks on it, a window opens up where they can chat back and forth with an agent. This agent can then send the lead information to you if follow up is needed.
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