Web Marketing with Bill Fukui

Yesteday, one of our account managers interupted a meeting to ask about a Raleigh, North Carolina personal injury client that needed to get a Google sponsored pay per click campaign online immediately, as the media just announced news about a factory explosion.

Here was an internal email she sent this morning:

2:35 Client calls requesting a page written on an factory explosion and wants to set up PPC to direct people to his site
3:10 Lynn writes a page and sends it over
3:45: Client edits and approves content and asks if everything can be done today
4:00: Lori agrees to post the page, w/o even having a task assigned
4:15: Shannon starts PPC account for client

Bada Bing! That’s what I call exceeding client expectations.

Big thanks to Shannon, Lynn and Lori.. you guys rawk! 

Ashley Martin
Account Manager