Seeing My Client With New Eyes

As an account manager one of biggest challenges we face is building a trusting relationship with a true understanding of the clients business, their philosophy, and needs. We talk to our clients trying to get a true understanding of who they are, but still this can feel incomplete. My client the 20/20 Institute has given me the chance to learn first hand who they are.

On Friday, the 28th I underwent IntraLase LASIK , and now completely understand what the 20/20 Experience is really about. When I went into the 20/20 Institute I wasn't sure if I would be a good candidate since I'm in the over 40 category. After a thorough exam I was sent home with contacts to wear in my right eye. Monovision in certain cases is a good alternative for those who need both distance and near vision. The doctor wanted to be certain I would be comfortable with different vision for each eye. He was very clear he would rather not perform the surgery, than to possibly make me feel more uncomfortable with the final outcome.

From the moment I walked in for the first consultation I felt like I had found a spa for the sight challenged. I had a personal concierge who helped explain the process. She walked me through all the paperwork, and financing. The 20/20 Institute itself is a very luxurious, yet comfortable environment. I never felt pressured or rushed to to make a decision regarding the procedure.

I must say on Saturday morning I felt like a new person. I haven't seen this clearly in years. I feel 20 years younger! It is amazing how much this has changed my outlook in less than a week, and how it has given me a new appreciation for my client.