My inability to read minds - A lesson in partnership

I must spill my guts about this. I have had two telephone calls today asking for changes to websites because the practice area is "something that the practice does not do."

Both of these sites have been custom developed by Page 1 Solutions from the ground up meaning:
1. pages for the site were established by Page 1 and approved by the clients
2. custom content was written by Page 1 and reviewed and approved by the clients
3. the site was programmed out by Page 1 and reviewed and approved by the clients
4. the site was optimized by Page 1 and reviewed and approved by the clients

Those are just four of the many times we reviewed the website with them. Here is the deal - the practices did not stop participating in those types of actions, they never did them...ever...and they do not plan on doing them...ever.

So why are they on the site to begin with?

It is a simple equation of partnership. It is my responsibility to be really clear and explain EXACTLY what the client needs to look for/take action on. It is the client's responsibility to read what I send them and give appropriate feedback.

I wish I knew all the regulations and laws that affected each website in each state, but I don't. I need to be informed so I can make you the best Gosh-Darn website possible and have it appropriately reflect your practice.

I know that we both are very busy, but when we rush rush rush through things, you end up with something that is not what you need. Here is an example: (CLICK TO ENLARGE)


Don't get me wrong, I am not complaining - I really just want quality. When we work closely and communicate, we get quality.